Privacy Policy

1. Information We Collect

Account and contact information

When you create an account, contact us, or purchase a plan, we may collect information such as your name, email address, account details, and billing-related information. Payments are processed by our payment provider, and we do not store your full payment card details.

Interview and usage information

When you use the service, we may process:

• Job roles, descriptions, interview preferences, and instructions you provide.
• Interview responses, transcripts, messages, scores, and feedback.
• Audio you choose to capture for transcription. Where transcription runs locally in your browser, raw audio is not uploaded to us.
• Technical data such as browser type, device information, IP address, operating system, log data, and pages or features used.

2. How We Use Your Information

We use information to:

• Provide, personalize, maintain, and improve the service.
• Generate interview questions, transcripts, scores, and feedback.
• Authenticate accounts and keep the service secure.
• Process purchases, manage subscriptions, and prevent fraud.
• Respond to support requests and service-related communications.
• Understand product performance and troubleshoot technical issues.
• Comply with legal obligations and enforce our agreements.

3. Cookies and Similar Technologies

We use cookies and similar technologies to keep you signed in, remember preferences, protect the service, and understand how it is used. You can control cookies through your browser settings, although disabling essential cookies may prevent parts of the service from working.

4. How We Share Information

We may share limited information with:

• Service providers that support hosting, authentication, AI processing, analytics, communications, and customer support.
• Payment providers that process purchases and subscriptions.
• Authorities or other parties when required by law, to protect rights and safety, or in connection with a business transaction.

We do not sell your personal information.

5. AI Processing

Information you submit during an interview may be sent to third-party AI providers to generate questions, responses, analysis, and feedback. We disclose only the information reasonably needed to provide those features and require providers to handle it under appropriate safeguards. Avoid submitting confidential or sensitive information that is not needed for your interview practice.

6. Data Retention and Security

We retain personal information for as long as needed to provide the service, meet legal and accounting requirements, resolve disputes, and enforce our agreements. Retention periods vary by the type of data and the reason we collected it.

We use reasonable administrative, technical, and organizational safeguards to protect information. No online service is completely secure, so please protect your account and sign-in credentials.

7. Your Choices and Rights

Depending on where you live, you may have the right to access, correct, delete, or obtain a copy of your personal information, restrict or object to certain processing, or withdraw consent. You may also have the right to appeal a decision or complain to a data protection authority.

To make a request, please use our contact form. We may need to verify your identity before completing your request.

8. Children’s Privacy

The service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us so we can take appropriate action.

9. International Data Transfers

Your information may be processed in countries other than the one where you live. Where required, we use appropriate safeguards for international transfers of personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the effective date. If changes are material, we may provide additional notice where required by law.

11. Contact Us

If you have questions, concerns, or privacy requests, please contact us.